I've registered for a charity place and I haven't received a confirmation - am I registered?
You should have received an email confirmation when you registered. If you haven’t received this, please email firstname.lastname@example.org or call 020 7012 6400 as your email address might have been entered incorrectly. Please also check your junk mail, as sometimes our automated emails filter into this mail box.
I'm injured or can no longer participate - can I get a refund for my registration fee?
Please let us know if you’re no longer able to take part by emailing email@example.com. Unfortunately we can't defer your place in an event. Refunds for charity place registration fees are only issued within 7 days of registering, but we can't refund your registration fee after you’ve confirmed your place with the race organisers. If you have your own place in the event through the race organisers, you'll need to check their refund policy which you should be able to find on their website or on your registration confirmation.
I've already registered for a charity place - why am I being asked to complete another registration form?
In order to confirm your charity place in a race, you'll need to confirm your details with the race organisers. As a participant in the event, you'll need to agree to their terms and conditions and let them know you’re running with a charity place. If you don't complete this second stage of the registration process by the specified deadline, you won't able to take part on the day. This second part to the registration process is at no extra cost.
When will I receive my race pack which includes my race number?
The race pack containing your race number will be sent by the event organisers. Please visit the FAQs section on the event organiser’s website for more details. We'll send a separate race pack containing your exclusive Save the Children running vest/cycling jersey, if you have given us your size. If you haven’t given us your top size (S,M,L,XL), email us at firstname.lastname@example.org
Will Save the Children be there on the day?
Unfortunately, we're only a small team and can't get to every event our supporters take part in. If we're attending the event, we'll let you know where we'll be on the day, 6 weeks before event day. Your friends and family are welcome to join us! If we can't make your event and you’d like some cheering gear to give to your supporters, please email email@example.com – we’d be more than happy to send this out to you!
I don't have a charity place can I wear a vest/cycling jersey?
Absolutely! We’d love all our Save the Children fundraisers to wear our top on the day. If you let us know you’re fundraising for us by setting up an online fundraising page, we may not know your top size - and without that we can't send you one! You can let us know by emailing firstname.lastname@example.org or calling 020 7012 6400
I've been sent my vest/top and it's the wrong size - can I change it?
Absolutely! Please email email@example.com to request another size. We’d really appreciate it if you could return the one which doesn’t fit to the address below:
Challenge Events Team
1 St John’s Lane
The event I want to take part in has sold out - can I still get a charity place?
Your charity places have sold out - is there a waiting list?
We might be operating a waiting list for the event, please contact firstname.lastname@example.org to find out. But if the race organisers have closed charity entries ready to send out the race packs, we won't be able to add you to the list.
How do I fundraise for an event?
There are lots of easy ways to fundraise for an event! We recommend starting by setting up an online fundraising page with Virgin Money Giving – it’s quick and easy to do! Social fundraising events like cake sales, pub quizzes and office sweepstakes are also great for helping you reach your target. We’d be more than happy to talk through some ideas with you and you’ll get more information in your fundraising pack we email to you. But if you just can't wait, check out our top fundraising ideas.
How do I send my donations to you?
There are a number of ways to get your donations to us. You can:
- Pay in your fundraising via your online fundraising page (you won’t be able to claim Gift Aid on this if you’re donating on behalf of others).
- Post a cheque made payable to Save the Children (quoting your Supporter Number and fundraising challenge) to: Challenge Events, Save the Children, 1 St John’s Lane, London, EC1M 4AR
- Call our friendly Support Team on 020 7012 6400 to pay by credit or debit card over the phone
Where can I get a sponsorship form?
Can I create a joint fundraising page with another participant fundraising for Save the Children?
You can set up a team fundraising page on Virgin Money Giving following the steps on their website. We recommend that you set up an individual page which links to this team page so we can clearly identify any funds that have been raised on your behalf. But if you're fundraising with one or more person(s) on the same fundraising page, please let us know by emailing email@example.com
I don't want to commit to a minimum fundraising target - what should I do?
You'll need to get your own place in the event through the race organisers. Please visit their website to sign up. Once you have your place, we’d still love to have you on the team – any amount you could raise would be fantastic!
Why do I have to commit to a minimum fundraising amount when I sign up for a charity place?
We invest in a limited number of charity places in events and each place is important to making sure we raise as much as possible to support our vital work. We're here to support you with your fundraising, so if you have any questions or concerns before or once you’ve signed up, please email firstname.lastname@example.org or call 020 7012 6400.
What happens if I don't reach my fundraising target?
The Challenge Events Team is here to support you with your fundraising with ideas, advice and materials. If you're worried about reaching your fundraising target, please email email@example.com or call 020 7012 6400.