Due to COVID-19 we have reduced access to our post, so we may be slow to reply. If you urgently need to get in touch with us please email or call us. You can also donate online or by calling our Supporter Care team.
Got a question?
Can I speak to your media team?
How do I make a complaint?
At Save the Children we want to delight and surpass your expectations.
Find out about our complaints procedure in full.
How can I find my local Save the Children shop?
How can I change my contact details?
You can always change the ways you are contacted by Save the Children. Our Supporter Care team are always very happy to do this for you.
Want to change the ways we get in touch?
If you want to stop or start receiving emails, mail, phone calls or text messages from us please give our Supporter Care team a call on +44 (0)20 7012 6400 (lines open between 9am - 6pm).
Alternatively, you can send an email to firstname.lastname@example.org
They’ll need your full name and address to find you in our records but once they have these details they’ll be able make any changes you'd like.
Changing your personal details?
Please send an email to email@example.com
If you’ve moved house please include your full name and your old address as well as your new address.
If you’ve changed your name just let us know your address, your old name and your new name.
How can I change my regular gift with you?
If you’ve recently changed your bank account details then it’s best to give the Supporter Care team a call on +44 (0)20 7012 6400.
If you’d like to change the amount that you donate just let the Supporter Care team know.
They’ll need your full name and address to find your records but once they have these they’ll be able to increase, decrease, pause, or cancel your Direct Debit.
If you give by Standing Order please contact your bank directly.
Can I donate by post?
We have reduced access to our post, so we may be slow to reply. If you urgently need to get in touch with us please send us an email or call us. You can also donate online or by calling our Supporter Care team on +44 (0)20 7012 6400.
We’re always very happy to receive donations by post.
You just need to print and complete one of these forms:
Please make cheques payable to Save the Children. If your donation is for one of our emergency appeals please make a note of that on the form.
Our postal address for donations is:
Save the Children,
1 St John’s Lane,
LONDON EC1M 4AR
Can I donate with my Charities Aid Foundation (CAF) card?
Unfortunately, we cannot process donations by CAF card online.
If you would like to donate from your Charities Aid Foundation account please telephone +44 (0)20 7012 6400.
Can I donate by telephone?
Yes, just give the Supporter Care team a call and they can process card payments over the phone.
The number is +44 (0)20 7012 6400
I've received a phone call about my donation - is this genuine?
Yes, we do sometimes call our supporters.
We call our supporters to ask them to set-up a regular gift with us, to increase their current gift if they are able to, or to offer them other opportunities to support us.
We also welcome and thank our supporters via the phone and tell people about our work and the progress we’re making.
If you would like to make a donation or set up a gift, it will be necessary for the caller to ask for your bank details.
If you don’t feel comfortable providing this information or still feel the call may not be genuine, please feel free to call our Supporter Care team on +44 (0)20 7012 6400, who will be able to help.
If you would prefer us not to contact you by telephone, please call the Supporter Care team or email them at firstname.lastname@example.org, letting them know your full address, name and telephone number.
I've received an email asking me to donate - is this genuine?
As a well known charity, there is always the possibility that someone who is not connected to Save the Children may fraudulently claim to be raising money for us by email, telephone fundraising, or fake adverts or websites or even on the street.
If you’re concerned that someone who is not genuine may have asked you to make a donation to Save the Children, please contact our Supporter Care Team on +44 (0)20 7012 6400 or email@example.com
What we're raising money for
Save the Children UK is a member of the Save the Children Association, which consists of member organisations in 30 countries and is coordinated by Save the Children International (SCI). The advice below relates only to Save the Children UK. For information about the activities of SCI and other member countries, visit: https://www.savethechildren.net
Save the Children UK is currently fundraising to support children’s health, rights, protection and education both in the UK and abroad, as well as asking for donations to general funds. We also launch emergency appeals when large-scale disasters hit, such as conflicts, floods, epidemics or earthquakes. See our current emergency appeals.
How to tell if an email is from Save the Children UK
If you receive an email from us, it will be because you have previously donated to Save the Children, taken part in one of our events, registered to receive updates, or signed one of our petitions and agreed to receive our communications.
All our fundraising emails come from the following email addresses:
Emails from any other addresses asking for donations are not genuine.
Check if you're on a genuine Save the Children UK donate page
All of our fundraising emails should direct you to web pages with savethechildren.org.uk as part of the web address.
Any websites, ads or emails claiming to be from Save the Children UK that direct you to pages other than these asking for money are likely to be fraudulent. Contact your bank immediately if you think you may have shared your card details on a website that is not genuine.
We also receive donations from supporters’ fundraising activities via websites such as Virgin Money Giving and JustGiving. If you are asked to donate via one of these sites, please check that the link has been sent to you by someone you know and trust.
What to do if you think you've received a scam email
- Don’t click any links or open any attachments in the email.
- If you have already clicked on a link, do not supply any personal information or bank details on the website it takes you to.
- Don’t reply or try to contact the person who sent you the email.
- Forward the email to firstname.lastname@example.org and let us know your suspicions.
For more advice about phishing, or to report a scam email to the police, visit the Action Fraud website, run by the National Fraud and Cyber Crime Reporting Centre.
Can I have my donation refunded?
At Save the Children, we work hard to ensure you have a trouble-free journey when making a donation and we want to make it as smooth as possible. However we realise that sometimes errors can happen.
Under charity law, charities are not permitted to refund donations, other than in specific circumstances. The Charities Act 2011 can be found here.
However, there may be an occasion when you need to speak to one of our Supporter Care Team to discuss your donation. Please email us at email@example.com or give us a call on +44 (0)20 7012 6400.
We’re a friendly bunch and we’ll ask you a few questions to determine what’s happened so that we can help in any way that we can.
We are committed to the highest standards of legal compliance and we treat all requests for refunds with the utmost importance.
Your concerns are important to us and we want to reassure you that we’ll update you every step of the way.
Before we are able to consider your request, we will need some paperwork from you as we can’t proceed without it.
Once we receive everything, we can then advise you of how long things will take – usually 7-10 working days.
Why do you spend money on mailings and telephone calls?
We contact our supporters for various reasons; to thank them, let them know about our work and sometimes to ask for more help.
We’re really grateful for all the support we receive but we want to reach out to as many children as possible so sometimes we will ask if you’re able to increase your support or make a one off donation to a specific cause.
For every £1 we spend on fundraising we raise a further £5, so it really does make a difference.
Of course, if you would prefer not to receive letters or phone calls from us, we understand.
To change the way we contact you please call our Supporter Care team on +44 (0) 20 7012 6400 or email them at firstname.lastname@example.org, letting us know your full address and name so we can find your record and make the relevant changes.
Download our Open Information Policy
Read our Supporter Promise
HEAD OFFICE ADDRESS
Save the Children UK
1 St John's Lane,
London EC1M 4AR
Tel: 020 7012 6400
Fax: 020 7012 6963
Prospect House, 2nd Floor,
5 Thistle Street,
Tel: 0131 527 8200
Fax: 0131 527 8201
Phoenix House, 2nd Floor,
8 Cathedral Road,
Tel: 029 2039 6838
Fax: 029 2022 7797
15 Richmond Park,
Tel: 028 90431123
Fax: 028 90431314
Due to limited resources our Supporter Care team won't be able to respond to:
- Sales enquiries
- Careers: a.l information about working for us is on our Jobs website - where we also advertise voluntary administrative roles.
- Speculative CVs - we are unable to hold these on record
- Dissertation/Research Questionnaires
- Sending volunteers overseas
- Grant requests from other charities
- Unsolicited requests from individuals for financial support
- Overseas organisations wishing to partner with us
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