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Donating to Save the Children


If have any questions about donating to Save the Children, please take a look through our most frequently asked questions.

If you can't find what you need or have further questions, please email our friendly Supporter Care team at supportercare@savethechildren.org.uk or call 44 (0)20 7012 6400. Lines are open 9 – 6, Monday to Friday.

Ways to donate

Yes! you can make both monthly and one-off donations in just a couple of minutes here.

If you’d like to donate to a specific appeal, you can find a list here

If you’re looking to pay-in your fundraising, it can also be done online right here.

You can make one-off donations with debit/ credits cards that use Visa, MasterCard and American Express. Along with PayPal and Apple Pay.

Monthly donations can be made through either PayPal or by setting up a Direct Debit. 

Donate online here.

We're always very happy to receive donations over the phone. 

You can donate by calling our Supporter Care team on +44 (0)20 7012 6400 and they can process card payments over the phone.

We're always very happy to receive donations by post, you just need to print and complete one of these forms, depending on the type of donation you're making.

Single donation

Monthly donation

If you wish to send a cheque, please make it payable to Save the Children. If your donation is for one of our emergency appeals, please make a note of that on the form.

Our postal address for donations is: Save the Children, 1 St John’s Lane, London, EC1M 4AR.

There are many ways in which you can support Save the Children. Including campaigning, volunteering, fundraising and many more.

You can find out more here.

Yes! You can donate items at our charity shops. You can find your nearest one here.

We're unable to accept electrical goods (except in selected stores - please check first), large items of furniture, used cosmetics, underwear, food or alcohol.

Unfortunately, we cannot process donations by CAF card online.

If you would like to donate from your Charities Aid Foundation account, please call our Supporter Care team on +44 (0)20 7012 6400

Monthly donations

You can change your monthly amount at any time. However, it may not take effect immediately.

It’s best to give the Supporter Care team a call on +44 (0)20 7012 6400.

They’ll need your full name and address to find your records but once they have these; they’ll be able to increase, decrease, pause, or cancel your monthly gift.

Direct debits are taken either on the 1st or 17th of each month.

If you want to change your bank account, please have the old sort code and account number ready, along with the new sort code and account number.

Your monthly donation will be automatically renewed each month unless you cancel it with Supporter Care.

We understand that sometimes people's circumstances change. If you need to reduce your donation for a while, or you'd like to increase your donation, please contact our Supporter Care team by emailing supportercare@savethechildren.org.uk or calling +44 (0)20 7012 6400.

All changes to PayPal are between yourself and PayPal.  You can log into your PayPal account here.

If you need to cancel your donation, please contact our Supporter Care team by emailing supportercare@savethechildren.org.uk or calling +44 (0)20 7012 6400 and they will be able to assist.

gift aid

Gift Aid is an arrangement that allows charities to reclaim tax on a donation made by a UK taxpayer, which means your donations will be worth 25% more to us at no extra cost to you!

Meaning an additional £12.50 could be added to a £50 donation! 

It can only be claimed when the donor is a UK taxpayer and is donating from their own funds. If the donor pays less Income Tax and/ or Capital Gains Tax in that tax year than the amount of Gift Aid claimed on all their donations; it will be their responsibility to pay the difference.

Claiming Gift Aid on your donations is quick and easy. During whichever way you choose to donate; the option to add Gift Aid or not will be clearly signposted.

Gift Aid will stay in place until you contact us to cancel it.   

You can do this by contacting our friendly Supporter Care team by emailing supportercare@savethechildren.org.uk. Please include your address and postcode along with your full name.

You can also call our Supporter Care team on +44 (0)20 7012 6400.

other common questions

We’re committed to making sure our income is used efficiently, effectively, and responsibly so that every pound counts. In 2022, 88% of our income went towards charitable activities. These include running our programmes in the UK and internationally, advocacy and awareness campaigns, and associated support costs. The remaining 12% was invested in raising funds.

Full details can be found in our latest annual report.

There are multiple ways in which you can change how you are contacted by us:

  • Calling our Supporter Care Team on +44 (0)20 7012 6400 or by emailing supportercare@savethechildren.org.uk.Please provide your full name, address, postcode and email address and let us know how you would prefer to be contacted; this can be by mail, phone, email and text.
  • Unsubscribing from our marketing emails at any time by using the ‘unsubscribe’ link provided in at the end of our marketing emails.
  • Entering your details on the Fundraising Preference Service (FPS) website and choosing ‘Save the Children’ (Charity Number 213890).  This service is run by the Fundraising Regulator and allows you to stop email, telephone, addressed post, and/or text messages from a selected charity or charities by using the online service at www.fundraisingpreference.org.uk or by calling the telephone helpline on 0300 303 3517.  Once you have made a request through the FPS, we will ensure that your new preferences take effect within 28 days of your request.  More information about the FPS can be found here.

At Save the Children, we work hard to ensure you have a trouble-free journey when donating and we want to make it as smooth as possible.  However, we realise that sometimes errors can happen.

Under charity law, charities are not permitted to refund donations, other than in specific circumstances.  The Charities Act 2011 can be found here.

If you do need to speak to one of our Supporter Care Team to discuss your donation, please email us at supportercare@savethechildren.org.uk or give us a call on +44 (0)20 7012 6400.

We’re a friendly bunch and we’ll ask you a few questions to determine what’s happened so that we can help in any way that we can. We are committed to the highest standards of legal compliance and we treat all requests for refunds with the utmost importance.

Your concerns are important to us and we want to reassure you that we’ll update you every step of the way. Before we are able to consider your request, we will need some paperwork from you as we can’t proceed without it.

Once we receive everything, we can then advise you of how long things will take – usually 7-10 working days.

Please give our Supporter Care team a call on +44 (0)20 7012 6400 or email supportercare@savethechildren.org.uk .

They’ll need your full name and old address to find your records but once they have these; they’ll be able to make the necessary changes.

As a well known charity, there is always the possibility that someone who is not connected to Save the Children may fraudulently claim to be raising money for us by email, telephone fundraising, or fake adverts or websites or even on the street.

If you’re concerned that someone who is not genuine may have asked you to donate to Save the Children, please contact our Supporter Care Team on +44 (0)20 7012 6400 or supportercare@savethechildren.org.uk 

How to tell if an email is from Save the Children UK:

  • If you receive an email from us, it will be because you have previously donated to Save the Children, taken part in one of our events, registered to receive updates, or signed one of our petitions and agreed to receive our communications.
  • All our fundraising emails come from the following email addresses: savethechildren@emails.savethechildren.org.uk or emailnews@emailsavethechildren.org.uk.
  • Emails from any other addresses asking for donations are not genuine.
  • Check if you're on a genuine Save the Children UK donate page.
  • All of our fundraising emails should direct you to web pages with savethechildren.org.uk as part of the web address. 

Any websites, ads or emails claiming to be from Save the Children UK that direct you to pages other than these asking for money are likely to be fraudulent. Contact your bank immediately if you think you may have shared your card details on a website that is not genuine.

We also receive donations from supporters’ fundraising activities via websites such as Virgin Money Giving and JustGiving. If you are asked to donate via one of these sites, please check that the link has been sent to you by someone you know and trust. 

What to do if you think you've received a scam email:

  • Don’t click any links or open any attachments in the email.
  • If you have already clicked on a link, do not supply any personal information or bank details on the website it takes you to.
  • Don’t reply or try to contact the person who sent you the email.
  • Forward the email to supportercare@savethechildren.org.uk and let us know your suspicions.

For more advice about phishing, or to report a scam email to the police, visit the Action Fraud website, run by the National Fraud and Cyber Crime Reporting Centre. 

Yes, we do sometimes call our supporters.

We call our supporters to ask them to set-up a regular gift with us, to increase their current gift if they can, or to offer them other opportunities to support us.

We also welcome and thank our supporters via the phone and tell people about our work and the progress we’re making.

If you would like to donate or set up a gift, it will be necessary for the caller to ask for your bank details.

If you don’t feel comfortable providing this information or still feel the call may not be genuine, please feel free to call our Supporter Care team on +44 (0)20 7012 6400, who will be able to help.

If you would prefer us not to contact you by telephone, please call the Supporter Care team or email them at supportercare@savethechildren.org.uk, letting them know your full address, name and telephone number.

Got another question about Save the Children on a different topic? Visit our FAQs hub to see our most commonly asked questions across a range of topics.

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