Email and online fraud
As a well known charity, there is always the possibility that someone who is not connected to Save the Children may fraudulently claim to be raising money for us by email, telephone fundraising, or fake adverts or websites or even on the street.
If you’re concerned that someone who is not genuine may have asked you to make a donation to Save the Children, please contact our Supporter Care Team on 020 7012 6400 or email@example.com
What we’re raising money for
Save the Children UK is a member of the Save the Children Association, which consists of member organisations in 30 countries and is coordinated by Save the Children International (SCI). The advice below relates only to Save the Children UK. For information about the activities of SCI and other member countries, visit: https://www.savethechildren.net
Save the Children UK is currently fundraising to support children’s health, rights, protection and education both in the UK and abroad, as well as asking for donations to general funds. We also launch emergency appeals when large-scale disasters hit, such as conflicts, floods, epidemics or earthquakes. See our current emergency appeals.
How to tell if an email is from Save the Children UK
If you receive an email from us, it will be because you have previously donated to Save the Children, taken part in one of our events, registered to receive updates, or signed one of our petitions and agreed to receive our communications.
All our fundraising emails come from the following email addresses: firstname.lastname@example.org or email@example.com. Emails from any other addresses asking for donations are not genuine.
Checking you’re on a genuine Save the Children UK donate page
All of our fundraising emails should direct you to web pages with savethechildren.org.uk as part of the web address.
Any websites, ads or emails claiming to be from Save the Children UK that direct you to pages other than these asking for money are likely to be fraudulent. Contact your bank immediately if you think you may have shared your card details on a website that is not genuine.
We also receive donations from supporters’ fundraising activities via websites such as Virgin Money Giving and JustGiving. If you are asked to donate via one of these sites, please check that the link has been sent to you by someone you know and trust.
What to do if you think you’ve received a scam email
- Don’t click any links or open any attachments in the email.
- If you have already clicked on a link, do not supply any personal information or bank details on the website it takes you to.
- Don’t reply or try to contact the person who sent you the email.
- Forward the email to firstname.lastname@example.org and let us know your suspicions.
For more advice about phishing, or to report a scam email to the police, visit the Action Fraud website, run by the National Fraud and Cyber Crime Reporting Centre.
Last updated: February 2016.